Client Assessments
Hyve can automatically and anonymously gather your team’s collective intelligence in minutes with the following client assessments.
Client Relationships
This assessment is focused on evaluating the strength of client relationships which involves analyzing communication effectiveness, responsiveness to client needs, understanding of client goals, and the team's overall client-centric approach. This assessment aims to gauge how well the team engages with clients, addresses their concerns, and aligns their efforts with client objectives. By reviewing the quality of internal interactions and the team's ability to meet and exceed client expectations, businesses can identify areas for improvement, implement targeted training, and foster a culture that prioritizes exceptional client relationships, ultimately leading to increased client satisfaction and long-term loyalty.
This assessment contains questions for the following aspects:
- Client Communication
- Client Satisfaction
- Experience
- Goals
- Loyalty
- Support
This assessment contains 25 questions. Example questions include:
- How well are we achieving [client name] objectives?
- How effective is our communication with [client name]?
- How responsive are we addressing [client name] inquiries or issues?
- How satisfied is [client name] with [company]?
- How transparent are we in our interactions with [client name]?
Client Products and Services
The products and services assessment module is designed to help organizations understand and evaluate the effectiveness of their products and services. The survey includes questions about the quality, value, and performance of the products and services, as well as the overall satisfaction of customers. With the results of this assessment, you will be able to identify areas where your products and services are excelling and areas where there may be opportunities for improvement. This information can then be used to optimize your products and services, leading to increased customer satisfaction and loyalty.
This assessment contains questions for the following aspects:
- Delivery
- Knowledge
- Quality
- Reliability
- Value
This assessment contains 17 questions. Example questions include:
- How much do you agree that [client name] is knowledgeable about all of what our product/service has to offer?
- How satisfied is [client name] with the value of our product/service?
- How well do we respond to [client name] requests for improvements to our product/service?
- How often does [client name] encounter issues or challenges while using our product/service?
- How would [client name] rate the quality of our product/service?
Client Project Management
The project management assessment module is a quick and easy way to continually assess the effectiveness of your client projects and project management practices. The module includes questions about project planning, scope management, resourcing, risk management, communication, and more. With the data collected, you will be able to identify areas of strength and areas for improvement in your project management process. This will help you to optimize your project management practices, leading to more successful projects and a more efficient team.
This assessment contains questions for the following aspects:
- Communication
- Planning
- Quality
- Requirements
- Resources
- Risk Management
- Satisfaction
- Schedule
- Scope
- Strategy
This assessment contains 53 questions. Example questions include:
- How much do you agree that we have all the necessary requirements for the [client name] [project name] project?
- How well planned is the [client name] [project name] project?
- How would [client name] rate the quality of work on the [project name] project?
- How well are we communicating with [client name] about the [project name] project
- How often are you able to complete tasks on schedule for the [client name] [project name] project?